Handle complaints socially … and considerately

As long as there have been doctors, there have been patients who complain about doctors. Long wait times, no magic cures and bedside manners fuel the grumbling. “Patients have complained about the quality — or the lack thereof — of the healthcare they receive, even before social media,” said Dr. Iris Thiele Isip Tan. “Social media, though, has provided a platform where such complaints can get more mileage.” Tan is an endocrinologist and clinical associate professor at the University of the Philippines College of Medicine. She blogs at The Endocrine Witch. “Why do patients complain?” Tan said. “Then, what can…...